Senior IT Support Analyst
A B Graphic International Ltd (ABG) is the global leader in innovative label and packaging solutions. Our ongoing expansion into new territories has been made possible by the passion and commitment of our global family of 450+ experts, delivering the best cutting- edge print finishing solutions for our clients across the globe.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.
Role Overview
Role Type | Permanent |
Application Deadline | 14th February 2025 |
About you
We are looking for a proactive, problem-solving Senior IT Support Analyst to provide advanced technical support across hardware, software, and network systems. In this 2nd/3rd line role, you will troubleshoot complex issues, assist internal teams, and contribute to global IT projects.
You will support Windows 10/11, Server (2016-2022), Linux, Microsoft 365, networking (firewalls, switches, WAP), and more. Expertise in Active Directory, VPNs, virtualisation, security tools, ITIL, and Cyber Essentials is essential.
With 5+ years in IT support, certifications like CompTIA A+, ITIL, VMware, or Microsoft 365 are a plus. This is an office-based role split between Bridlington and Kelleythorpe, Driffield.
About the role
In this role, you will collaborate with cross-functional teams to provide expert IT support, resolve complex issues, and ensure smooth system operations. You will troubleshoot hardware, software, and network problems, maintain high service standards, and drive IT best practices. Additionally, you will mentor colleagues, document processes, and contribute to continuous improvements in support efficiency, system reliability, and user satisfaction.
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional development and growth
- Supportive work culture and collaborative team environment