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Service & Support

Our business’s success depends upon the capability and reliability of our machines and we understand that your business’s reputation does, too. It is why we put so much effort into getting things right, first time, every time.

It’s essential of course that each machine and every component is fit for purpose and reliable, having been tried, tested and refined. This enables our customers to trust our equipment and go on, in large numbers, to invest in more.

However, parts can wear out over time and all equipment must be regularly serviced to ensure the best output. And, occasionally, things can go wrong. When the worst happens, it’s incredibly important to have a responsive, understanding service partner that can get you back up and running as soon as possible.

We believe that you can tell the quality of any business by the way it deals with problems. Our customers tell us that we are the best. With service teams ready to help across the globe, and an extensive stock of spare parts for almost every piece of equipment we have ever built, we are ready and able to help.

So confident are we in the effectiveness and reliability of our equipment, that we offer a comprehensive one-year parts and labour guarantee. We provide this service ourselves in the UK, Germany, USA, France, Holland and Spain. Elsewhere, aftersales support is delivered by our distribution partners.