Your browser is unsupported and may have security vulnerabilities! Upgrade to a newer browser to experience this site in all it's glory.
Skip to main content
Back to all vacancies

Control Systems Service Support Engineer

We are looking for a qualified, motivated, self-starter with exceptional customer service skills to service our equipment from an electrical and software engineering standpoint. The individual will need to work well with others, have excellent communication skills, and be able to provide training for both customers and technicians across our portfolio of equipment. 


  • Elgin, Illinois
  • Occasional travel to various sites/customer facilities, and Europe for service-related meetings

Job overview and responsibilities:

  • Deal with all aspects of machine software, commissioning service support, and technical documentation from an electrical and software perspective.
  • Look for continuous improvement opportunities in all aspects and processes of business
  • Be the first point of contact for providing technical support to the ABG Service department.
  • Provide direct technical support to onsite service engineers and customers
  • Travel to customer sites to provide service support and carry out retrofit installations
  • Travel to other ABG sites, customers and supplier facilities when required
  • Carry out any necessary drawing or wiring modifications when required
  • Produce technical documentation for machine operation as needed
  • Produce, modify and maintain software programs
  • Create test procedures for service technicians
  • Comply with and develop quality and safety improvements
  • Analyze and interpret data


  • University/College degree and/or work experience with:
    • Converting and printing industry
    • Electrical design
  • Motion Control
  • Valid, clean driving license
  • Valid passport

Personal Attributes:

  • Effective communicator
  • Ability to work alone or within a team
  • Able to prioritize and meet deadlines
  • Organized
  • Time management
  • Can-do attitude 
  • Methodical approach to problem-solving
  • Courteous and professional at all times


  • Medical insurance
  • Dental and Vision Insurance
  • 401k retirement plan
  • Paid time off
  • Competitive Salary

Please submit all applications by Friday, June 5, 2020 

If you have any questions regarding this position, please send an email to