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Control Systems Service Support Engineer

We are looking for a qualified, motivated, self-starter with exceptional customer service skills to service our equipment from an electrical and software engineering standpoint. The individual will need to work well with others, have excellent communication skills, and be able to provide training for both customers and technicians across our portfolio of equipment.

Position Overview
Location: Elgin, Illinois
Occasional travel to various sites/customer facilities, and Europe for service-related meetings
Role Type: Full Time
Department: Service
Key Responsibilities:
Deal with all aspects of machine software, commissioning service support, and technical documentation from an electrical and software perspective.
Look for continuous improvement opportunities in all aspects and processes of business
Be the first point of contact for providing technical support to the ABG Service department.
Provide direct technical support to onsite service engineers and customers
Travel to customer sites to provide service support and carry out retrofit installations
Travel to other ABG sites, customers and supplier facilities when required
Carry out any necessary drawing or wiring modifications when required
Produce technical documentation for machine operation as needed
Produce, modify and maintain software programs
Create test procedures for service technicians
Comply with and develop quality and safety improvements
Analyze and interpret data

Watch the video below to see who we are and what we do

University/College degree and/or work experience with:
- Converting and printing industry
- Electrical design
Motion Control
Valid, clean driving license
Valid passport
Personal Attributes
Effective communicator
Ability to work alone or within a team
Able to prioritize and meet deadlines
Time Management
Can-do Attitude
Methodical approach to problem solving
Courteous and professional at all times
Medical Insurance
Dental and Vision Insurance
401K Retirement plan
Paid time off
Competitive Salary

If you have any questions regarding this position or you wish to apply please contact with your CV and cover letter, quoting the Job Reference Code.