Field Service Technician
As a Field Service Technician, you will deal with all aspects of technical service including: installing and maintaining a variety of A B Graphic equipment on site, running customer demonstrations and visit customer facilities across USA, Canada, Mexico and the Caribbean to name just a few.
You will require problem solving skills, the ability to travel, great communication skills a mechanical aptitude and proven Field Service experience.
If you are you looking for your next step in your career, this could be it and we would love to hear from you: hr@abgintusa.com.
Role Overview
| Location | Elgin, IL, USA |
| Role Type | Full Time |
| Department | Service |
| Responsible To | Service Manager, Operations Manager |
Main Purpose of Role
- Proficiently install and maintain a diverse array of A B Graphic equipment on-site, offering comprehensive operator training and diligent post-installation support. This role may involve physical demands and operating within confined spaces.
- Expertly troubleshoot all aspects of the A B Graphic equipment, addressing mechanical, electrical (both high and low voltage AC/DC), and software-related issues both on-site and remotely via phone.
- Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing and executing on-site repairs.
- Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly on-site.
- Identify and procure parts and services from local suppliers that align with or surpass ABG standards and specifications, whether stationed at our Elgin, IL facility or on a customer’s premises.
- Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer on-site stays or trips to Europe may be necessary based on operational requirements.
- Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits.
- While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the refurbishment of in-house equipment.
- Run machines for Customer demonstrations and factory acceptances.
Main Tasks
- Produce timely and detailed service reports
- Completion of install and modification reports direct to manufacturer
- Completion of expenses application
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customer
- Available to travel any time unless vacation time is requested
- Offer support if applicable to other members of staff.
Key Skills
- Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment.
- Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules.
- Web handling experience Passport and Clean driving record.
- Ability to lift up to 55 pounds.
- Ability to stand on your feet up to 8 hours a day.
- Great communication skills to work with customers.
- Great mechanical aptitude.
- Electrical aptitude
- Proven Field Service experience.
- Computer literate.
- High school diploma or GED equivalent
- Technical degree or certification.
Personal Attributes
- Ability to work alone or within a team
- Able to prioritise and meet deadlines
- Organised
- Time management
- Can do attitude
- Methodical approach to problem solving
- Courteous and professional at all times
- Effective communication
- Willingness to travel
Responsible For
- Health and Safety of Self and Colleagues
- Following Company rules, policies, and procedures
- Electronic equipment
- Tools and inventory
